Tag Archives: customer service

How Students Serve Up ‘Goodwill’ with a Hint of Education

Those who have a career in customer service related positions are some of the most patient and helpful employees, as they are expected to assist customers in a variety of ways. Students in the Customer Service Strategies class at Minnesota School of Business-Lakeville were able to experience the life of a customer service professional firsthand while working
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What Can Medical Assistant Students Learn from a Shopping Spree?

Soft skills are an important part of the career preparation that students at Minnesota School of Business receive regardless of the program they are enrolled in. Four medical assistant degree program students in the Introduction to Clinical Skills class at Minnesota School of Business-Shakopee recently took a field trip to a local retail store to interact
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Aiming for $1 million: How Students Shoot for the Stars with the ADA

Minnesota School of Business-Lakeville instructor Minnie Wagner has incorporated her passion for supporting the American Diabetes Association (ADA) into service-learning projects for her business administration degree students. Recently, students from a Customer Service Strategies class visited the ADA offices to assist with making phone calls to solicit funds for an upcoming event. Minnie was diagnosed with diabetes 10 years ago. Since
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Surveys, Surveys, and More Surveys

Students perform a business survey for the City of Lakeville For many quarters, the students and Minnesota School of Business Lakeville have been putting together and performing a survey. This survey is being used to understand the business climate in Lakeville. The city originally was going to contract this survey to a private company to
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Good Customer Service Begins with “PMMFI”-Please Make Me Feel Important

Communication has fallen in to the alphabet soup zone. First LOL. Then TYVM. Or BRB.  Now…PMMFI. What the….? Put My Mother’s Flowers In? Plan More Major Flawed Ideas? What is this PMMFI (pronounced “pumphy”) you speak of? And what does it have to do with delivering world class customer service? Kerry Singh, organizational development consultant,
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