Partnering with Minnesota School of Business-St. Cloud (MSB) provides the nonprofit organization Opportunity Matters in Sartell, Minn., residual benefits that extend beyond a one-time experience. Opportunity Matters offers residential services, social opportunities, transitional education options, adult day services and direct care to individuals with disabilities at 17 central Minnesota sites and also employees 300 staff.
As members of the MSB Business Alliance Partnership (BAP), the Opportunity Matters administration recently took advantage of free customer service and motivation training by Campus Director Jim Beck.
Volunteer and Community Manger Brenda Eggerth says that the organization places “high value” on the alliance.
“Besides the training perks,” she explains, “we appreciate MSB for the opportunities they provide Opportunity Matters in securing service learning volunteers, the expertise of the faculty for quick questions and clarification, and tuition discounts for our employees to help them grow and become the person they want to be!”
Director of Career Services Shannon Templin says that all BAP members receive up to two free training sessions a year to help benefit the participating businesses.
“MSB is proud to offer this benefit to companies to help increase company performance and showcase quality education,” he said. “This is a real world example of how MSB strives to add value in the communities we serve.”
Campus Director Jim Beck agrees. “I love working with the Business Alliance Partnerships because not only do they learn more about our fantastic college, but they also get to learn about our We Care mission statement and all that we do for our local communities.”
Training topics such as his “Pickle” presentation on customer service and “Energy Bus” motivational talk are important, Beck maintains, “because having a great attitude and working toward great customer service are essential for any successful business.”
Opportunity Matters CEO Regan Stommes agrees, noting that customer service training, in particular, is “so relevant because many believe in the ‘not us’ approach.” In other words, customer service is someone else’s issue, but not ours.
“Customer service training is valuable at all levels of the organization, from interacting with the individuals that we serve, their families and team members,” Eggerth said. “This training is just as valuable for our interrelations in dealing with the different departments that work together to carry out our organization’s mission and realizing how your approach, tone of voice, etc., can be perceived by a coworker.”
Staff feedback on the training was overwhelmingly positive.
Interested in becoming a member of the Business Alliance Partnership at MSB? Contact Shannon Templin, MSB-St. Cloud’s director of career services.