There is a misconception in today’s society that information technology professionals aren’t interested in making connections with co-workers, and that they don’t need customer service skills.
Both couldn’t be farther from the truth.
Yes, maybe 10 years ago there was a typical information technology “nerd” stereotype; however, in today’s IT industry, you will find a wide range of professionals—both introverts and extroverts.
And guess what? Now more than ever these IT professionals need to possess customer service skills with the emergence of help desks and the high need to be able to communicate something complicated in simple terms to clients.
Insert: information technology student Tanner Paige.
Paige understands the importance of customer service in the IT field and embraces it.
For a recent applied learning project for his Customer Service Strategies class, Paige put his customer service skills to work by volunteering for a local organization called Kerumoto.
The organization is focused on hosting activities that provide a fun, safe atmosphere for at-risk youth.
“We try to make it as fun as possible to keep these kids coming back,” said Paige. “And keep them off the streets.”
Paige said volunteering for the organization was the perfect fit for his customer service class project because working with the youth is very much like working with clients.
“Just like in any work place, you have to put the customer first,” said Paige. “We make sure everyone is comfortable and nobody is left out.”
Yep, those are the words of a future information technology professional. How time has changed!