Customer Service Strategies Developed Through Applied Learning
Students sat down and immediately began studying the scripts they would be using for the phone calls. There was a lot of information to review before being allowed to represent the American Diabetes Association.
The American Diabetes Association is having their annual Gala event in May. This is their premier black tie event that focuses on the mission of the American Diabetes Association and the key message of “Stop Diabetes”.
They are looking for donation items for the silent and live auctions happening at the event. The American Diabetes Association has already mailed out flyers to businesses looking for those donations. Some of the businesses have been very generous in donating items every year.
Six Customer Service Strategies students from Minnesota School of Business in Lakeville are donating their time to make follow-up phone calls. They are trying to secure the donations for the event by answering questions about the event and providing further information.
“Making these calls is helping to instill confidence when dealing with customers. Being able to help customers with a smile, even when on the phone, is essential to the success of a business,” stated a student from the class.
This class will be returning to the American Diabetes Association many times throughout the quarter. This applied learning project is really helping these students take what they are learning in the classroom and applying it to real life situations.
If you are interested in volunteering your time to help out with the American Diabetes Association, contact them at 763-593-5333 x6780.